Privacy Policy — Flyngo

Flyngo (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains what we collect, how we use it, and the rights you have over your information.

1. Information We Collect

We collect information you provide directly (name, email, phone, passport details for visa processing, payment information) and information collected automatically (IP address, device type, pages visited, booking history) to operate the platform and fulfil your travel bookings.

2. How We Use Your Information

Your information is used to process bookings, issue tickets and visas, communicate trip updates, prevent fraud, comply with legal obligations, and improve our services. We do not sell your personal data to third parties.

3. Sharing With Suppliers

To complete a booking we share the minimum necessary information with airlines, hotels, tour operators, payment processors, and visa service partners. These parties are contractually bound to use the data only for the service you booked.

4. Payment Security

Card payments are processed by PCI-DSS compliant providers (Stripe, SSLCommerz, bKash, Nagad). Flyngo never stores full card numbers or CVV codes on its servers.

5. Cookies & Analytics

We use essential cookies for authentication and analytics cookies (Google Analytics 4, Meta Pixel) to understand traffic and improve the product. You can manage cookie preferences from the consent banner shown on your first visit.

6. Data Retention

We retain booking and payment records for at least 7 years to comply with tax, accounting, and airline reporting requirements. Marketing data is retained until you unsubscribe or delete your account.

7. Your Rights

You can request access, correction, or deletion of your personal data at any time by emailing privacy@flyngo.world. We respond within 30 days as required by applicable data protection laws.

8. International Transfers

Your data may be transferred to and processed in countries other than your own (including the United States and the European Economic Area). We use Standard Contractual Clauses and equivalent safeguards to protect your information in transit.

9. Children

Flyngo is not directed at children under 16. We do not knowingly collect data from children. Parents can request deletion of any data we may have inadvertently collected.

10. Contact

For any privacy-related questions or to exercise your rights, email privacy@flyngo.world or write to our registered office.